Help & Support
Get the help you need to make the most of Ona’s energy management platform.
Quick Help
Getting Started
- New to Ona? → Getting Started Guide
- Need API access? → API Documentation
- Want to try the platform? → Schedule a Demo
Common Issues
- API Authentication → Check your API key and permissions
- Data Upload → Verify file format and required fields
- Performance Issues → Check system status and network connectivity
- Billing Questions → Contact our billing team
Quick Help
Getting Started
- New to Ona? → Getting Started Guide
- Need API access? → API Documentation
- Want to try the platform? → Schedule a Demo
Common Issues
- API Authentication → Check your API key and permissions
- Data Upload → Verify file format and required fields
- Performance Issues → Check system status and network connectivity
- Billing Questions → Contact our billing team
FAQ
- Have a question? → Check our FAQ for quick answers
- Can’t find your answer? → Contact our support team below
Contact Support
Technical Support
For technical issues, API questions, and implementation help:
- 📧 Email: support@asoba.co
- 💬 Discord: Join our Community
- 📞 Phone: +1 (555) 123-4567 (Mon-Fri, 9AM-6PM EST)
Sales & Business
For pricing, demos, and business inquiries:
- 📧 Email: sales@asoba.co
- 📞 Phone: +1 (555) 123-4567
- 💬 Live Chat: Available on our website
Emergency Support
For critical issues affecting production systems:
- 🚨 Emergency Hotline: +1 (555) 999-9999 (24/7)
- 📧 Priority Support: emergency@asoba.co
Documentation & Resources
Technical Documentation
- API Reference - Complete API documentation
- SDK Documentation - Python and JavaScript SDKs
- Integration Guides - Third-party integrations
- Best Practices - Implementation guidelines
Business Resources
- Case Studies - Customer success stories
- ROI Calculator - Calculate potential returns
- Industry Reports - Market insights and trends
- Webinars - Educational content
Community Resources
- GitHub - Open source projects and examples
- Discord Community - Connect with other users
- Blog - Latest updates and insights
- YouTube - Video tutorials and demos
System Status
Current Status
- API Services: ✅ Operational
- Web Application: ✅ Operational
- Data Processing: ✅ Operational
- Support Services: ✅ Operational
Maintenance Schedule
- Planned Maintenance: Every Sunday, 2-4 AM EST
- Emergency Maintenance: As needed with advance notice
- Status Updates: status.asoba.co
Training & Education
Free Resources
- Getting Started Guide - Step-by-step implementation
- Video Tutorials - Visual learning resources
- Webinars - Live educational sessions
- Documentation - Comprehensive guides and references
Paid Training
- Custom Training - Tailored to your specific needs
- Certification Program - Become an Ona expert
- Workshop Sessions - Hands-on learning experiences
- Consulting Services - Expert guidance and implementation
Feedback & Feature Requests
We value your feedback! Help us improve Ona by sharing your ideas:
- 💡 Feature Requests: ideas.asoba.co
- 🐛 Bug Reports: support@asoba.co
- ⭐ Product Feedback: feedback@asoba.co
- 📊 User Surveys: surveys.asoba.co
Get Help & Stay Updated
Contact Support
For technical assistance, feature requests, or any other questions, please reach out to our dedicated support team.
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